Understanding Your Order & Delivery Process at Zayna Furniture
Once you complete your online purchase of in-stock items, we immediately start processing your order. Here’s a brief overview of the steps:
Local Delivery: For our valued customers within a 50-mile radius, orders placed before 12 pm can sometimes be delivered on the same day. However, please allow a window of 2-3 days for local deliveries.
Order Processing: Your item is prepared for shipment soon after the purchase is finalized. We verify the receiving address and await payment approval.
Shipping and Delivery: Though we aim to meet our estimated delivery timelines, we cannot control exact delivery times, and delivery dates aren’t guaranteed. Factors such as holidays and adverse weather conditions might lead to minor delays. For orders outside our local area, please anticipate a delivery window of 2-3 weeks.
Billing Information: If you purchase with a credit card, you’ll only be billed once your item ships. For debit or credit card purchases, you might notice a temporary charge upon order confirmation. This standard procedure verifies the card’s validity. Rest assured, this charge will be reversed, and you’ll be billed the full amount when your item ships.
Please note: We currently don’t offer expedited shipping options outside our local delivery zone.
We value your trust and aim to provide a seamless shopping experience at ZaynaFurniture.com. If you have any concerns or questions, don’t hesitate to reach out to our dedicated customer service team:
📞 Phone: 954-735-3113
📧 Email: Info@zaynafurniture.com
At ZaynaFurniture.com, we place your security and privacy at the heart of our operations. Our Credit Card Verification process is a testament to our unwavering commitment to safeguarding your personal details and ensuring a secure shopping experience.
Why Verification Matters:
Shipping to a Different Address?
This meticulous approach is designed to not only protect you but also to enhance your trust in ZaynaFurniture.com, where your home’s beauty and your security are both taken seriously. We appreciate your understanding and cooperation as we create a secure, trustworthy environment for all your home furnishing needs.
At ZaynaFurniture.com, where style meets comfort, we understand the excitement that accompanies the anticipation of your new furniture’s arrival. Our commitment is to ensure that your experience is as seamless and delightful as the furniture we offer.
For Our Local Lovelies:
For Our Nationwide Family:
We want the excitement of decorating your space with ZaynaFurniture.com to start from the very moment you browse our selection to the joyous day of delivery. Your home is your sanctuary, and we’re honored to be a part of creating that comfort. Thank you for inviting us into your space, and we promise to make every moment count!
Backorder items are temporarily out of stock and is not available for purchase on our site. A Backorder item that you may need to place a order you will need to contact customer service at 954-735-3113 for further assistance. If you place a backorder with a customer service representative you will be notified of the status of your item via email. You will not be charged for Backorder items until they ship from our warehouse.
We use this service to ship small, lightweight items. We ship via all major ground carriers, including FedEx, UPS, and United States Postal Service (USPS). Your local driver will bring your order to your front door or main entrance Monday through Friday during normal business hours. Small package deliveries are not required to have a signature on the delivery slip at the time of delivery.
Heavy and/or oversize items will be shipped by Freight Threshold Delivery. This is a dependable and economical service with deliveries being made Monday thru Friday during business hours. Deliveries are scheduled in a 4-hour time window and a freight company representative will contact you by phone to arrange a delivery appointment. With curbside service, your items will be left at the curb, just inside your driveway. A signature will be required. Please note that this service does not include delivery inside your home or office, so be prepared. If you want to save a little money on shipping and have friends to help you move and unpack, this is your best option.
Please make sure that you inspect the packages at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem. Please note that damaged packaging does not always mean damaged items.
By signing the delivery slip during a delivery you are accepting the merchandise “in good and satisfactory condition” and thus assume the responsibility if the merchandise is later found damaged. In order to avoid this please be sure to inspect the merchandise prior to signing the delivery slip. If you do discover any damage during your inspection please be sure to note ALL damages on the delivery slip. Failure to do so may make it difficult for us to resolve your claim. For a full description of what to do if your item(s) arrive damaged please see our Damages and Defects Policy.
This service includes a delivery appointment, inside placement of an item, carrying an item up to two flights of stairs, unpacking, light assembly up to 30 minutes, and the removal of any packing material. If you truly want a no hassle delivery experience, this is your best option. White-Glove Delivery does not include the moving or removal of any existing furniture; please make sure that your area is cleared before delivery personnel arrives. Make sure your floors and walls are covered/protected prior to delivery as Zayna Furniture nor the carrier will be held liable for damage to your personal property. Delivery does not include the set-up or re-installation of any electrical equipment or home electronics
For apartment buildings or homes with elevators, it is important to measure the elevator interior height, elevator opening and opposite wall distance.
*If delivery is refused because the purchased item(s) cannot fit into the home or room(s) by the delivery agents, the customer is responsible for any/all return costs in accordance with our return policy.